Review
Year 2017,
Volume: 1 Issue: 2, 99 - 120, 31.12.2017
Abstract
Taraflar arasındaki
ilişkiyi şekillendiren ve kurulan ilişkileri sağlamlaştıran ilişki kalitesi
değişkenleri ile lojistik performans alanyazında birçok yazar tarafından ele alınmakta
ve incelenmektedir. Bu çalışma lojistik performans ve ilişki kalitesi
ölçümlerine ilişkin kapsamlı bir literatür incelemesi yapmayı amaçlamaktadır.
1980 ve 2015 yılları arasında Science Direct, Web of Science ve Emerald
endekslerinde taranan ve "logistics performance" ve
"realitonship quality" anahtar kelimesi içeren bilimsel makaleleri
içerik analizine tabi tutmaktadır. Gerekli düzenleme işlemleri yapıldıktan
sonra makaleler yazar, yayın yeri bilgisi, konu başlığı, araştırma tasarımı,
sektör/ülke, ana kütle, örnekleme yöntem ve hacmi, ölçüm yöntemi, ölçümde
kullanılan değişkenler, bağımlı ve bağımsız değişkenler ve bulgulanan ilişkiler
kapsamında incelenmektedir. Araştırmada sadece yayınlanmış ve tam metin
makaleler kullanılmıştır. Çalışma sonuçları ile ilişki kalitesi değişkenleri ve
lojistik performans kavramlarının farklı amaç ve ölçüm düzeyleri itibarıyla
detaylı bir şekilde açıklanması hedeflenmektedir.
References
- Anderson, R. D., Jerman, R. E., & Crum, M. R. (1998). "Quality management influences on logistics performance." Transportation Research Part E: Logistics and Transportation Review, Vol.34, No.2, 137-148. Andersson, P., Aronsson, H., & Storhagen, N. G. (1989). "Measuring logistics performance." Engineering Costs and Production Economics, 17(1-4), 253-262. Athanasopoulou, P. (2009). Relationship quality: a critical literature review and research agenda. European Journal of Marketing, 43(5/6), 583–610. Berry, L. L., ve Parasuraman, A. (1991). Marketing service. Competing through Quality, New York. Bobot, L. (2011). Functional and dysfunctional conflicts in retailer-supplier relationships. International Journal of Retail & Distribution Management, 39(1), 25-50. Bowersox, D. J., Closs, D. J., ve Helferich, O. K. (1996). Logistical management(Vol. 6). New York, NY: McGraw-Hill. 129-132 Bowersox, D. J., Daugherty, P. J., Droge, C. L., Rogers, D. S., ve Wardlow, D. L. (1989). Leading edge logistics: Competitive positioning for the 1990s, council of logistics. Management, Oak Brook, IL. Brewer, P. C., ve Speh, T. W. (2000). Using the balanced scorecard to measure supply chain performance. Journal of Business logistics, 21(1), 75. Bulis, A., & Škapars, R. (2013). "Development of international freight transit in Latvia." Procedia-Social and Behavioral Sciences, 99, 57-64. Chang, M. L., Cheng, C. F., & Wu, W. Y. (2012). How buyer-seller relationship quality influences adaptation and innovation by foreign MNCs’ subsidiaries.Industrial Marketing Management, 41(7), 1047-1057. Chong Tan, Y., & Oly Ndubisi, N. (2014). Evaluating supply chain relationship quality, organisational resources, technological innovation and enterprise performance in the palm oil processing sector in Asia. Journal of Business & Industrial Marketing, 29(6), 487-498. Chong Tan, Y., Mavondo, F., & Worthington, S. (2011). Organisational capabilities and relationship quality: Performance implications for palm oil processors in Malaysia. Asia Pacific Journal of Marketing and Logistics, 23(2), 152-164. Crosby, L. A., Evans, K. R., ve Cowles, D. (1990). Relationship quality in services selling: an interpersonal influence perspective. The journal of marketing, 68–81. Daugherty, P. J., Richey, R. G., Genchev, S. E., & Chen, H. (2005). "Reverse logistics: superior performance through focused resource commitments to information technology." Transportation Research Part E: Logistics and Transportation Review, Vol.41, No.2, 77-92. Domingues, M. L., Reis, V., & Macário, R. (2015). "A Comprehensive Framework for Measuring Performance in a Third-party Logistics Provider." Transportation Research Procedia, 10, 662-672. Dwyer, F. R., Schurr, P. H., ve Oh, S. (1987). Developing buyer-seller relationships. The Journal of marketing, 11–27. Erdil, T. S. (2014). The Role of Foreign Intermediary Relationship Quality on Export Performance: A Survey on Turkish Firms. Procedia-Social and Behavioral Sciences, 150, 600-608. Fawcett, S. E., & Cooper, M. B. (1998). "Logistics performance measurement and customer success." Industrial Marketing Management,Vol. 27, No:4, 341-357. Fugate B.S., Mentzer, J.T., Stank, T.P., (2010), “Logistics Performance: Efficiency, Effectiveness, and Differentiation”, Journal of Business Logistics, Vol, 31, No. 1, pp.43-62. Fugate, B. S., Autry, C. W., Davis-Sramek, B., & Germain, R. N. (2012). "Does knowledge management facilitate logistics-based differentiation? the effect of global manufacturing reach." International Journal of Production Economics, Vol.139, No.2, 496-509. Garcia, F. A., Marchetta, M. G., Camargo, M., Morel, L., & Forradellas, R. Q. (2012). "A framework for measuring logistics performance in the wine industry." International Journal of Production Economics, Vol.135, No.1, 284-298. Gogoneata, B. (2008). "An analysis of explanatory factors of logistics performance of a country." The Amfiteatru Economic Journal, Vol.10, No.24, 143-156. Green Jr, K. W., Whitten, D., & Inman, R. A. (2008). "The impact of logistics performance on organizational performance in a supply chain context." Supply Chain Management: An International Journal, Vol.13, No.4, 317-327. Greenhalgh, T. (1997). "Papers that summarise other papers (systematic reviews and meta-analyses)". BMJ: British Medical Journal, Vol. 315(7109), 672. Grönroos, C. (2000). Creating a relationship dialogue: communication, interaction and value. The marketing review, 1(1), 5–14. Gyau, A., & Spiller, A. (2009). Comparison of relationship perception in the international fresh produce business. Journal of Enterprise Information Management, 22(4), 441-455. Hanaoka, S., & Kunadhamraks, P. (2009). "Multiple criteria and fuzzy based evaluation of logistics performance for intermodal transportation." Journal of Advanced Transportation, Vol.43, No.2, 123. Hausman, W. H., Lee, H. L., & Subramanian, U. (2013). "The impact of logistics performance on trade." Production and Operations Management, Vol.22, No.2, 236-252. Hsiao, H., Kemp, R. G. M., Van der Vorst, J. G. A. J., & Omta, S. O. (2010). "A classification of logistic outsourcing levels and their impact on service performance: Evidence from the food processing industry." International Journal of Production Economics, Vol.124, No.1, 75-86. Huang, C. C., Fang, S. C., Huang, S. M., Chang, S. C., & Fang, S. R. (2014). The impact of relational bonds on brand loyalty: the mediating effect of brand relationship quality. Managing Service Quality, 24(2), 184-204. Huang, Y. C., Jim Wu, Y. C., & Rahman, S. (2012). "The task environment, resource commitment and reverse logistics performance: evidence from the Taiwanese high-tech sector." Production Planning & Control, Vol.23, No.10-11, 851-863. Ismail, M. D., Domil, A. K. A., & Isa, A. M. (2014). Managerial Competence, Relationship Quality and Competitive Advantage among SME Exporters.Procedia-Social and Behavioral Sciences, 115, 138-146. Jarvelin, A., ve Lehtinen, U. (1996). Relationship quality in business-to-business service context. Içinde Quis (C. 5, ss. 243–254). Korpela, J., & Tuominen, M. (1996). "Benchmarking logistics performance with an application of the analytic hierarchy process." Engineering Management, IEEE Transactions on, Vol.43, No.3, 323-333. Krakovics, F., Leal, J. E., Mendes, P., & Santos, R. L. (2008). "Defining and calibrating performance indicators of a 4PL in the chemical industry in Brazil." International Journal of Production Economics, Vol.115, No.2, 502-514. Kühne, B., Gellynck, X., & Weaver, R. D. (2013). The influence of relationship quality on the innovation capacity in traditional food chains. Supply Chain Management: An International Journal, 18(1), 52-65. Lai, K. H., Bao, Y., & Li, X. (2008). Channel relationship and business uncertainty: evidence from the Hong Kong market. Industrial Marketing Management, 37(6), 713-724. Lai, K. H., Wong, C. W., & Cheng, T. C. E. (2010). "Bundling digitized logistics activities and its performance implications." Industrial Marketing Management,Vol.39, No.2, 273-286. Lai, K. H., Wong, C. W., & Cheng, T. E. (2008). "A coordination-theoretic investigation of the impact of electronic integration on logistics performance".Information & Management, Vol.45, No.1, 10-20. Lambert, D. M. and Cook, R. L. (1990), "Integrating marketing and logistics for increased profit", Business, 40(3), pp. 22–29. Langley Jr, C. J., ve Holcomb, M. C. (1992). Creating logistics customer value. Journal of business logistics, 13(2), 1. Lee, C. K. M., & Lam, J. S. L. (2012). "Managing reverse logistics to enhance sustainability of industrial marketing." Industrial Marketing Management, Vol.41, No.4, 589-598. Leuschner, R., Lambert, D. M., & Knemeyer, A. M. (2012). "Logistics performance, customer satisfaction, and share of business: a comparison of primary and secondary suppliers." Journal of Business Logistics, Vol.33, No.3, 210-226. Liu, C. L., & Lyons, A. C. (2011). "An analysis of third-party logistics performance and service provision." Transportation Research Part E: Logistics and Transportation Review, Vol.47, No.4, 547-570. Marquardt, A. J. (2013). Relationship quality as a resource to build industrial brand equity when products are uncertain and future-based. Industrial Marketing Management, 42(8), 1386-1397. Martí, L., Puertas, R., & García, L. (2014). "The importance of the Logistics Performance Index in international trade." Applied Economics, Vol.46, No.24, 2982-2992. Mentzer, J. T., ve Konrad, B. P. (1991). An efficiency/effectiveness approach to logistics performance analysis. Journal of business logistics, 12(1), 33. Moliner, M. A., Sánchez, J., Rodriguez, R. M., ve Callarisa, L. (2007). Perceived relationship quality and post-purchase perceived value: An integrative framework. European Journal of Marketing, 41(11/12), 1392–1422. Mysen, T., Svensson, G., & Payan, J. M. (2011). The key role of opportunism in business relationships. Marketing Intelligence & Planning, 29(4), 436-449. Ndubisi, N., Kok Wah, C., & Ndubisi, G. C. (2007). Supplier-customer relationship management and customer loyalty: The banking industry perspective. Journal of Enterprise Information Management, 20(2), 222-236. Orhan, O. Z. (2003). Dünyada ve Türkiye’de lojistik sektörünün gelişimi. İstanbul Ticaret Odası. Park, J. G., Lee, S., & Lee, J. (2014). Communication effectiveness on IT service relationship quality. Industrial Management & Data Systems, 114(2), 321-336. Piriyakul, M. (2011). "A partial least squares model for SCM strategy, willingness for external collaboration, competitive performance and relative performance: Effects of marketing and logistics performance in the palm oil industry." African Journal of Business Management, Vol.5, No.4, 1431. Puertas, R., Martí, L., & García, L. (2014). "Logistics performance and export competitiveness: European experience." Empirica, Vol.41, No.3, 467-480. Ramanathan, R. (2010). "The moderating roles of risk and efficiency on the relationship between logistics performance and customer loyalty in e-commerce." Transportation Research Part E: Logistics and Transportation Review, Vol.46, No.6, 950-962. Scanzoni, J. (1979). Social exchange and behavioral interdependence. Social exchange in developing relationships, 61–98. Schmitz, J., & Platts, K. W. (2004). "Supplier logistics performance measurement: Indications from a study in the automotive industry." International Journal of Production Economics, Vol.89, No.2, 231-243. Schramm-Klein, H., & Morschett, D. (2006)." The relationship between marketing performance, logistics performance and company performance for retail companies." International Review of Retail, Distribution and Consumer Research, Vol.16, No.02, 277-296. Segoro, W. (2013). The influence of perceived service quality, mooring factor, and relationship quality on customer satisfaction and loyalty. Procedia-Social and Behavioral Sciences, 81, 306-310. Shang, K. C., & Marlow, P. B. (2005). "Logistics capability and performance in Taiwan's major manufacturing firms." Transportation Research Part E: Logistics and Transportation Review, Vol.41,No.3, 217-234. Shi, X., & Liao, Z. (2013). Managing supply chain relationships in the hospitality services: An empirical study of hotels and restaurants. International Journal of Hospitality Management, 35, 112-121 Skarmeas, D., Katsikeas, C. S., Spyropoulou, S., ve Salehi-Sangari, E. (2008). Market and supplier characteristics driving distributor relationship quality in international marketing channels of industrial products. Industrial Marketing Management, 37(1), 23–36. Smith, C. D., & Mentzer, J. T. (2010). "User influence on the relationship between forecast accuracy, application and logistics performance." Journal of Business Logistics, Vol.31, No.1, 159-177. Sriram, V., & Stump, R. (2004). Information technology investments in purchasing: an empirical investigation of communications, relationship and performance outcomes. Omega, 32(1), 41-55. Stank, T. P., & Traichal, P. A. (1998). "Logistics strategy, organizational design, and performance in a cross-border environment." Transportation Research Part E: Logistics and Transportation Review, Vol.34, No.1, 75-86. Sven Ivens, B. (2004). How relevant are different forms of relational behavior? An empirical test based on Macneil's exchange framework. Journal of Business & Industrial Marketing, 19(5), 300-309. 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An examination of the relationship between trust, commitment and relationship quality. International Journal of Retail & Distribution Management, 30(1), 34-50. Wood, D. F., Barone, A., Murphy, P. ve Wardlow, D. L., (1995). International Logistics, Chapman&Hall, ABD Wu, L. Y., Chen, P. Y., & Chen, K. Y. (2015). Why does loyalty–cooperation behavior vary over buyer–seller relationship?. Journal of Business Research,68(11), 2322-2329. Wu, Y. C. J., Dong, T. P., Chang, C. L., & Liao, Y. C. (2015). "A collaborative learning lesson from using effective information technology combinations." Computers in Human Behavior, 51, 986-993. Yu, M. M., & Hsiao, B. (2015). "Measuring the technology gap and logistics performance of individual countries by using a meta-DEA–AR model." Maritime Policy & Management, 1-23.
Year 2017,
Volume: 1 Issue: 2, 99 - 120, 31.12.2017
Abstract
Logistic performance and relationship quality variables that
shape the relationship between the parties and consolidate the relations
established are examined by many authors in the literature. This study aims to
make a comprehensive literature review of logistic performance and relationship
quality measurements.The study
assesses to scientific articles which contains “logistics performance” and
"relationship quality" keywords and scanned in ScienceDirect, Web of
Science and Emerald index by content analysis. After necessary editing, the
articles examined within author, publishing location, topic, research design,
industry/country, population, sampling method and volume, measurement method,
variables of measurement, dependent and independent variables, detected
relationships. In the study, it is just used published and full-text articles.
The study results aim to clarify the concept of logistics performance,
relationship quality and prevent confusion caused by different goals and
measurement levels.
References
- Anderson, R. D., Jerman, R. E., & Crum, M. R. (1998). "Quality management influences on logistics performance." Transportation Research Part E: Logistics and Transportation Review, Vol.34, No.2, 137-148. Andersson, P., Aronsson, H., & Storhagen, N. G. (1989). "Measuring logistics performance." Engineering Costs and Production Economics, 17(1-4), 253-262. Athanasopoulou, P. (2009). Relationship quality: a critical literature review and research agenda. European Journal of Marketing, 43(5/6), 583–610. Berry, L. L., ve Parasuraman, A. (1991). Marketing service. Competing through Quality, New York. Bobot, L. (2011). Functional and dysfunctional conflicts in retailer-supplier relationships. International Journal of Retail & Distribution Management, 39(1), 25-50. Bowersox, D. J., Closs, D. J., ve Helferich, O. K. (1996). Logistical management(Vol. 6). New York, NY: McGraw-Hill. 129-132 Bowersox, D. J., Daugherty, P. J., Droge, C. L., Rogers, D. S., ve Wardlow, D. L. (1989). Leading edge logistics: Competitive positioning for the 1990s, council of logistics. Management, Oak Brook, IL. Brewer, P. C., ve Speh, T. W. (2000). Using the balanced scorecard to measure supply chain performance. Journal of Business logistics, 21(1), 75. Bulis, A., & Škapars, R. (2013). "Development of international freight transit in Latvia." Procedia-Social and Behavioral Sciences, 99, 57-64. Chang, M. L., Cheng, C. F., & Wu, W. Y. (2012). How buyer-seller relationship quality influences adaptation and innovation by foreign MNCs’ subsidiaries.Industrial Marketing Management, 41(7), 1047-1057. Chong Tan, Y., & Oly Ndubisi, N. (2014). Evaluating supply chain relationship quality, organisational resources, technological innovation and enterprise performance in the palm oil processing sector in Asia. Journal of Business & Industrial Marketing, 29(6), 487-498. Chong Tan, Y., Mavondo, F., & Worthington, S. (2011). Organisational capabilities and relationship quality: Performance implications for palm oil processors in Malaysia. Asia Pacific Journal of Marketing and Logistics, 23(2), 152-164. Crosby, L. A., Evans, K. R., ve Cowles, D. (1990). Relationship quality in services selling: an interpersonal influence perspective. The journal of marketing, 68–81. Daugherty, P. J., Richey, R. G., Genchev, S. E., & Chen, H. (2005). "Reverse logistics: superior performance through focused resource commitments to information technology." Transportation Research Part E: Logistics and Transportation Review, Vol.41, No.2, 77-92. Domingues, M. L., Reis, V., & Macário, R. (2015). "A Comprehensive Framework for Measuring Performance in a Third-party Logistics Provider." Transportation Research Procedia, 10, 662-672. Dwyer, F. R., Schurr, P. H., ve Oh, S. (1987). Developing buyer-seller relationships. The Journal of marketing, 11–27. Erdil, T. S. (2014). The Role of Foreign Intermediary Relationship Quality on Export Performance: A Survey on Turkish Firms. Procedia-Social and Behavioral Sciences, 150, 600-608. Fawcett, S. E., & Cooper, M. B. (1998). "Logistics performance measurement and customer success." Industrial Marketing Management,Vol. 27, No:4, 341-357. Fugate B.S., Mentzer, J.T., Stank, T.P., (2010), “Logistics Performance: Efficiency, Effectiveness, and Differentiation”, Journal of Business Logistics, Vol, 31, No. 1, pp.43-62. Fugate, B. S., Autry, C. W., Davis-Sramek, B., & Germain, R. N. (2012). "Does knowledge management facilitate logistics-based differentiation? the effect of global manufacturing reach." International Journal of Production Economics, Vol.139, No.2, 496-509. Garcia, F. A., Marchetta, M. G., Camargo, M., Morel, L., & Forradellas, R. Q. (2012). "A framework for measuring logistics performance in the wine industry." International Journal of Production Economics, Vol.135, No.1, 284-298. Gogoneata, B. (2008). "An analysis of explanatory factors of logistics performance of a country." The Amfiteatru Economic Journal, Vol.10, No.24, 143-156. Green Jr, K. W., Whitten, D., & Inman, R. A. (2008). "The impact of logistics performance on organizational performance in a supply chain context." Supply Chain Management: An International Journal, Vol.13, No.4, 317-327. Greenhalgh, T. (1997). "Papers that summarise other papers (systematic reviews and meta-analyses)". BMJ: British Medical Journal, Vol. 315(7109), 672. Grönroos, C. (2000). Creating a relationship dialogue: communication, interaction and value. The marketing review, 1(1), 5–14. Gyau, A., & Spiller, A. (2009). Comparison of relationship perception in the international fresh produce business. Journal of Enterprise Information Management, 22(4), 441-455. Hanaoka, S., & Kunadhamraks, P. (2009). "Multiple criteria and fuzzy based evaluation of logistics performance for intermodal transportation." Journal of Advanced Transportation, Vol.43, No.2, 123. Hausman, W. H., Lee, H. L., & Subramanian, U. (2013). "The impact of logistics performance on trade." Production and Operations Management, Vol.22, No.2, 236-252. Hsiao, H., Kemp, R. G. M., Van der Vorst, J. G. A. J., & Omta, S. O. (2010). "A classification of logistic outsourcing levels and their impact on service performance: Evidence from the food processing industry." International Journal of Production Economics, Vol.124, No.1, 75-86. Huang, C. C., Fang, S. C., Huang, S. M., Chang, S. C., & Fang, S. R. (2014). The impact of relational bonds on brand loyalty: the mediating effect of brand relationship quality. Managing Service Quality, 24(2), 184-204. Huang, Y. C., Jim Wu, Y. C., & Rahman, S. (2012). "The task environment, resource commitment and reverse logistics performance: evidence from the Taiwanese high-tech sector." Production Planning & Control, Vol.23, No.10-11, 851-863. Ismail, M. D., Domil, A. K. A., & Isa, A. M. (2014). Managerial Competence, Relationship Quality and Competitive Advantage among SME Exporters.Procedia-Social and Behavioral Sciences, 115, 138-146. Jarvelin, A., ve Lehtinen, U. (1996). Relationship quality in business-to-business service context. Içinde Quis (C. 5, ss. 243–254). Korpela, J., & Tuominen, M. (1996). "Benchmarking logistics performance with an application of the analytic hierarchy process." Engineering Management, IEEE Transactions on, Vol.43, No.3, 323-333. Krakovics, F., Leal, J. E., Mendes, P., & Santos, R. L. (2008). "Defining and calibrating performance indicators of a 4PL in the chemical industry in Brazil." International Journal of Production Economics, Vol.115, No.2, 502-514. Kühne, B., Gellynck, X., & Weaver, R. D. (2013). The influence of relationship quality on the innovation capacity in traditional food chains. Supply Chain Management: An International Journal, 18(1), 52-65. Lai, K. H., Bao, Y., & Li, X. (2008). Channel relationship and business uncertainty: evidence from the Hong Kong market. Industrial Marketing Management, 37(6), 713-724. Lai, K. H., Wong, C. W., & Cheng, T. C. E. (2010). "Bundling digitized logistics activities and its performance implications." Industrial Marketing Management,Vol.39, No.2, 273-286. Lai, K. H., Wong, C. W., & Cheng, T. E. (2008). "A coordination-theoretic investigation of the impact of electronic integration on logistics performance".Information & Management, Vol.45, No.1, 10-20. Lambert, D. M. and Cook, R. L. (1990), "Integrating marketing and logistics for increased profit", Business, 40(3), pp. 22–29. Langley Jr, C. J., ve Holcomb, M. C. (1992). Creating logistics customer value. Journal of business logistics, 13(2), 1. Lee, C. K. M., & Lam, J. S. L. (2012). "Managing reverse logistics to enhance sustainability of industrial marketing." Industrial Marketing Management, Vol.41, No.4, 589-598. Leuschner, R., Lambert, D. M., & Knemeyer, A. M. (2012). "Logistics performance, customer satisfaction, and share of business: a comparison of primary and secondary suppliers." Journal of Business Logistics, Vol.33, No.3, 210-226. Liu, C. L., & Lyons, A. C. (2011). "An analysis of third-party logistics performance and service provision." Transportation Research Part E: Logistics and Transportation Review, Vol.47, No.4, 547-570. Marquardt, A. J. (2013). Relationship quality as a resource to build industrial brand equity when products are uncertain and future-based. Industrial Marketing Management, 42(8), 1386-1397. Martí, L., Puertas, R., & García, L. (2014). "The importance of the Logistics Performance Index in international trade." Applied Economics, Vol.46, No.24, 2982-2992. Mentzer, J. T., ve Konrad, B. P. (1991). An efficiency/effectiveness approach to logistics performance analysis. Journal of business logistics, 12(1), 33. Moliner, M. A., Sánchez, J., Rodriguez, R. M., ve Callarisa, L. (2007). Perceived relationship quality and post-purchase perceived value: An integrative framework. European Journal of Marketing, 41(11/12), 1392–1422. Mysen, T., Svensson, G., & Payan, J. M. (2011). The key role of opportunism in business relationships. Marketing Intelligence & Planning, 29(4), 436-449. Ndubisi, N., Kok Wah, C., & Ndubisi, G. C. (2007). Supplier-customer relationship management and customer loyalty: The banking industry perspective. Journal of Enterprise Information Management, 20(2), 222-236. Orhan, O. Z. (2003). Dünyada ve Türkiye’de lojistik sektörünün gelişimi. İstanbul Ticaret Odası. Park, J. G., Lee, S., & Lee, J. (2014). Communication effectiveness on IT service relationship quality. Industrial Management & Data Systems, 114(2), 321-336. Piriyakul, M. (2011). "A partial least squares model for SCM strategy, willingness for external collaboration, competitive performance and relative performance: Effects of marketing and logistics performance in the palm oil industry." African Journal of Business Management, Vol.5, No.4, 1431. Puertas, R., Martí, L., & García, L. (2014). "Logistics performance and export competitiveness: European experience." Empirica, Vol.41, No.3, 467-480. Ramanathan, R. (2010). "The moderating roles of risk and efficiency on the relationship between logistics performance and customer loyalty in e-commerce." Transportation Research Part E: Logistics and Transportation Review, Vol.46, No.6, 950-962. Scanzoni, J. (1979). Social exchange and behavioral interdependence. Social exchange in developing relationships, 61–98. Schmitz, J., & Platts, K. W. (2004). "Supplier logistics performance measurement: Indications from a study in the automotive industry." International Journal of Production Economics, Vol.89, No.2, 231-243. Schramm-Klein, H., & Morschett, D. (2006)." The relationship between marketing performance, logistics performance and company performance for retail companies." International Review of Retail, Distribution and Consumer Research, Vol.16, No.02, 277-296. Segoro, W. (2013). The influence of perceived service quality, mooring factor, and relationship quality on customer satisfaction and loyalty. Procedia-Social and Behavioral Sciences, 81, 306-310. Shang, K. C., & Marlow, P. B. (2005). "Logistics capability and performance in Taiwan's major manufacturing firms." Transportation Research Part E: Logistics and Transportation Review, Vol.41,No.3, 217-234. Shi, X., & Liao, Z. (2013). Managing supply chain relationships in the hospitality services: An empirical study of hotels and restaurants. International Journal of Hospitality Management, 35, 112-121 Skarmeas, D., Katsikeas, C. S., Spyropoulou, S., ve Salehi-Sangari, E. (2008). Market and supplier characteristics driving distributor relationship quality in international marketing channels of industrial products. Industrial Marketing Management, 37(1), 23–36. Smith, C. D., & Mentzer, J. T. (2010). "User influence on the relationship between forecast accuracy, application and logistics performance." Journal of Business Logistics, Vol.31, No.1, 159-177. Sriram, V., & Stump, R. (2004). Information technology investments in purchasing: an empirical investigation of communications, relationship and performance outcomes. Omega, 32(1), 41-55. Stank, T. P., & Traichal, P. A. (1998). "Logistics strategy, organizational design, and performance in a cross-border environment." Transportation Research Part E: Logistics and Transportation Review, Vol.34, No.1, 75-86. Sven Ivens, B. (2004). How relevant are different forms of relational behavior? An empirical test based on Macneil's exchange framework. Journal of Business & Industrial Marketing, 19(5), 300-309. 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Details
| Primary Language | Turkish |
|---|---|
| Subjects | Business Administration |
| Journal Section | Articles |
| Authors | |
| Publication Date | December 31, 2017 |
| Published in Issue | Year 2017 Volume: 1 Issue: 2 |
