Research Article
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The Impact of Internal Integration on Logistics Speed and Reliability: The Mediating Role of Customer Integration

Year 2023, Volume: 8 Issue: 1, 62 - 72, 10.08.2023

Abstract

The objective of this research is to investigate the impact of internal integration on speed and reliability in logistics and the mediating role of customer integration. Toward this aim, the study collected data from 161 manufacturing companies operating in Gaziantep by applying the scales through questionnaires. The analysis essential to the research have been conducted using the programs SPSS and AMOS. The results prove internal integration to positively impact customer integration, and customer integration to positively impact logistics speed and reliability. Internal integration’s impact on logistic speed and reliability could not be proven with the structural equation model. However, the process macro results revealed internal integration to positively impact speed and reliability in logistics. Furthermore, the results from the mediation test that was applied using the process macro method have proven customer integration to have an intermediary role in internal integration’s impact on speed and reliability in logistics.

References

  • Bowersox, D.J., Closs, D.J. ve Stank, T.P. (1999). 21st Century Logistics: Making Supply Chan Integration a Reality. Michigan State University.USA: Council of Logistics Management. google scholar
  • Byrnes, J.L., Copacino, W.C, and Metz, P. (1987). Froge Service Into a Weapon With Logistics. Transportation & Distribution, Presidential Issue, Vol. 28, google scholar
  • Chavez, R., Yu, W., Gimenez, C., Fynes, B. ve Wiengarten, F. (2015). Customer integration and operational performance: The mediating role of information quality. Decision Support Systems 80 (2015) 83-95 google scholar
  • Cheng, Y., Chaudhuri, A. ve Farooq, S. (2016). Interplant coordination, supply chain integration, and operational performance of a plant in a manufacturing network: a mediation analysis. Supply Chain Manag.: Int. J. 21, 550-568. google scholar
  • Chow G., Heaver, T.D. and Henriksson, L.E. (1994). Logistics Performance. International Journal of Physical Distribution and Logistics Management, 24(1): 17- 28. google scholar
  • Chow, G., Heaver, T.T, Henriksson, L.E. (1995). Strategy, structure and performance: A framework for logistics research. Logistics and Transportation Review, Vol. 31, Iss. 4,285. google scholar
  • Çetindaş, A. ve Çelik, M. (2018). İmalat İşletmelerinde Tedarik Zinciri Entegrasyonunun Lojistik Performansı Üzerindeki Etkisinde Çevresel Belirsizliğin Düzenleyici Rolü. Toros Üniversitesi İİSBF Sosyal Bilimler Dergisi, Cilt 4, Sayı 7 google scholar
  • Daugherty, P., Ellinger, A. and Gustin, C. (1996). Integrated logistics: achieving logistics performance improvements. Supply Chain Management, 1: 25-33. google scholar
  • Daugherty, P.J., Chen, H., Mattioda, D.D. and Grawe, S.J. (2009). Marketing/Logistics Relationships: Influence on Capabilities and Performance. Journal of Business Logistics, Vol. 30, No. 1, pp. 1-18. google scholar
  • Deepen, J.M. (2007). Logistics Outsourcing Relationships Measurement, Antecedents, and Effects of Logistics Outsourcing Performance. Heidelberg: Physica-Verlag Springer. google scholar
  • Feng, M., Yu, W., Chavez, R., Mangan, J. ve Zhang, X. (2017), "Guanxi and operational performance: the mediating role of supply chain integration", Industrial Management & Data Systems, Vol. 117 No. 8, pp. 1650-1668 google scholar
  • Flynn, B.B., Huo, B. ve Zhao, X. (2010). The impact of supply chain integration on performance: a contingency and configuration approach. Journal of Operations Management. 28, 58-71. google scholar
  • Franceschini, F. and Rafele, C. (2000). Quality evaluation in logistics services. International Journal of Agile Management Systems, 2: 49-53. google scholar
  • Gimenez, C. and Ventura, E. (2005). Logistics-Production, Logistics-Marketing and External integration: Their Impact on Performance. Inter-national Journal of Operations and Production Management, Vol. 25, No. 1, pp. 231-249. google scholar
  • Gürbüz, S. (2019). Sosyal Bilimlerde Aracı, Düzenleyici ve Durumsal Etki Analizleri. Ankara: Seçkin Yayınevi google scholar
  • Hayes, A. F. (2018). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach (2nd ed.). New York,NY: Guilford Press google scholar
  • Jajjaa, M.S.S., Chathaa, K.A. ve Farooqb, S. (2018).Impact of supply chain risk on agility performance: Mediating role of supply chain integration. International Journal of Production Economics 205 (2018) 118-138 google scholar
  • Johnson, W.H.A. ve Filippini, R. (2009) Internal vs. External Collaboration: What Works, Research-Technology Management, 52:3, 15-17, google scholar
  • Kahn, K.B. and Mentzer, J.T. (1996). Logistics and interdepartmental integration. International Journal of Physical Distribution and Logistics Management 26 (8), 6-14. google scholar
  • Kingman-Brundage, J. (1995), “Service mapping: back to basics”, in Glynn, W. and Barnes, J. (Eds), Understanding Services Management,Wiley, Chichester, pp. 119-42. google scholar
  • Koufteros, X., Vonderembse, M. and Jayaram, J. (2005). Internal and external integration for product development: the contingency effects of uncertainty, equivocality, and platform strategy. Decision Sciences 36 (1), 97-133. google scholar
  • Lau, A.K.W., Tang, E. ve Yam, R.C.M. (2010). Effects of supplier and customer integration on product innovation and performance: empirical evidence in Hong Kong manufacturers. J. Prod. Innovat. Manag. 27, 761-777. google scholar
  • Li, G., Yang, H., Sun, L. and Sohal, A.S. (2009). The impact of IT implementation on supply chain integration and performance. International Journal of Production Economics, 120, (1), 125-138 google scholar
  • Meydan, C. H. ve Şeşen, H. (2015). Yapısal eşitlik modellemesi: AMOS uygulamaları, (2.Baskı). Ankara: Detay Yayıncılık. google scholar
  • Morash, E.A., Dröge, C. ve Vickery, S. (1997). Boundary-spanning interfaces between logistics, production, marketing and new product development. International Journal of Physical Distribution and Logistics Management 27 (5/6), 350-369. google scholar
  • Narasimhan, R. ve Kim, S.W. (2001). Information system utilization strategy for supply chain integration. J. Bus. Logist. 22, 51-75. google scholar
  • Pagell, M. (2004). Understanding the factors that enable and inhibit the integration of operations, purchasing and logistics. Journal of Operations Management 22, 459-487. google scholar
  • Rodrigues, A.M., Stank, T.P. and Lynch, D.F. (2004). Linking Strategy, Structure, Process and Performance in Integrated Logistics. Journal of Business Logistics, Vol. 25, No. 2, pp. 65-94. google scholar
  • Salvador, F., Forza, C., Rungtusantham, M. and Choi, T.Y. (2001). Supply Chain Interactions and Time-Related Performances. International Journal of Operations and Production Management, Vol. 21, No. 4, pp. 461-475.) google scholar
  • Sekaran, U. (1992). Research methods for business. Canada: John Wiley ve Sons, Inc. google scholar
  • Stank, T.P., Keller, S.B. ve Daugherty, P.J. (2001). Supplychain Collaboration and Logistical service Performance. Journal of Business Logistics, Vol.22, No.1, p. 29-48 google scholar
  • Waters, D. (2003). Logistics: An Introduction to Supply Chain Management. (1.Baskı). New York: Palgrave Macmillan google scholar
  • Wong, C.Y., Boon-itt, S. and Wong, C.W.Y. (2011). The contingency effects of environmental uncertainty on the relationship between supply chain integration and operational performance. Journal of Operations Management 29 (2011) 604-615 google scholar
  • Wood, D.F., Barone, A.P., Murphy, P.R. and Wardlow, D.L. (2002). International Logistics. (2.nd. Ed). USA: Amacom google scholar
  • Yamak, O. (2001). Üretim Yönetimi (2. Baskı). İstanbul: Sinerji Yayınları google scholar
  • Yeung, A.C.L. (2006). The Impact of Third-Party Logistics Performance on the Logistics and Export Performance of Users: An Empirical Study, Maritime Economics & Logistics, 8, (121-139 google scholar
  • Zhao, X., Huo, B., Selen,W. ve Yeung, J.H.Yç (2011). The impact of internal integration and relationship commitment on external integration, Journal of Operations Management, Volume 29, Issues 1-2, Pages 17-32 google scholar

İç Entegrasyonun Lojistik Hız Ve Güvenirlik Üzerindeki Etkisi: Müşteri Entegrasyonun Aracı Rolü

Year 2023, Volume: 8 Issue: 1, 62 - 72, 10.08.2023

Abstract

Bu çalışmanın amacı firmalarda birimler arası iç entegrasyonun lojistik hız ve güvenirlik üzerine etkisinde müşteri entegrasyonunun arracı rolünü araştırmaktır. Bu kapsamda Gaziantep’de faaliyet gösteren 161 üretim firmasından anket ile veri toplanmıştır. Araştırma için gerekli analizler, SPSS ve AMOS paket programları ile yapılmıştır. Analiz sonucunda iç entegrasyonun müşterientegrasyonunu ve müşteri entegrasyonun lojistik hız ve güvenirliğini pozitif yönde anlamlı olarak etkilediği bulgusuna ulaşılmıştır. İç entegrasyonun lojistik hız ve güvenirlik üzerindeki etkisi yapısal eşitlik modelinde bulunamazken process macro yöntemi ile bulgulanmıştır. Ayrıca process macro yöntemiyle yapılan aracılık testi neticesinde iç entegrasyonun lojistik hız ve güvenirlik üzerindeki etkisinde müşteri entegrasyonunun aracı rolünün bulunduğu ispatlanmıştır.

References

  • Bowersox, D.J., Closs, D.J. ve Stank, T.P. (1999). 21st Century Logistics: Making Supply Chan Integration a Reality. Michigan State University.USA: Council of Logistics Management. google scholar
  • Byrnes, J.L., Copacino, W.C, and Metz, P. (1987). Froge Service Into a Weapon With Logistics. Transportation & Distribution, Presidential Issue, Vol. 28, google scholar
  • Chavez, R., Yu, W., Gimenez, C., Fynes, B. ve Wiengarten, F. (2015). Customer integration and operational performance: The mediating role of information quality. Decision Support Systems 80 (2015) 83-95 google scholar
  • Cheng, Y., Chaudhuri, A. ve Farooq, S. (2016). Interplant coordination, supply chain integration, and operational performance of a plant in a manufacturing network: a mediation analysis. Supply Chain Manag.: Int. J. 21, 550-568. google scholar
  • Chow G., Heaver, T.D. and Henriksson, L.E. (1994). Logistics Performance. International Journal of Physical Distribution and Logistics Management, 24(1): 17- 28. google scholar
  • Chow, G., Heaver, T.T, Henriksson, L.E. (1995). Strategy, structure and performance: A framework for logistics research. Logistics and Transportation Review, Vol. 31, Iss. 4,285. google scholar
  • Çetindaş, A. ve Çelik, M. (2018). İmalat İşletmelerinde Tedarik Zinciri Entegrasyonunun Lojistik Performansı Üzerindeki Etkisinde Çevresel Belirsizliğin Düzenleyici Rolü. Toros Üniversitesi İİSBF Sosyal Bilimler Dergisi, Cilt 4, Sayı 7 google scholar
  • Daugherty, P., Ellinger, A. and Gustin, C. (1996). Integrated logistics: achieving logistics performance improvements. Supply Chain Management, 1: 25-33. google scholar
  • Daugherty, P.J., Chen, H., Mattioda, D.D. and Grawe, S.J. (2009). Marketing/Logistics Relationships: Influence on Capabilities and Performance. Journal of Business Logistics, Vol. 30, No. 1, pp. 1-18. google scholar
  • Deepen, J.M. (2007). Logistics Outsourcing Relationships Measurement, Antecedents, and Effects of Logistics Outsourcing Performance. Heidelberg: Physica-Verlag Springer. google scholar
  • Feng, M., Yu, W., Chavez, R., Mangan, J. ve Zhang, X. (2017), "Guanxi and operational performance: the mediating role of supply chain integration", Industrial Management & Data Systems, Vol. 117 No. 8, pp. 1650-1668 google scholar
  • Flynn, B.B., Huo, B. ve Zhao, X. (2010). The impact of supply chain integration on performance: a contingency and configuration approach. Journal of Operations Management. 28, 58-71. google scholar
  • Franceschini, F. and Rafele, C. (2000). Quality evaluation in logistics services. International Journal of Agile Management Systems, 2: 49-53. google scholar
  • Gimenez, C. and Ventura, E. (2005). Logistics-Production, Logistics-Marketing and External integration: Their Impact on Performance. Inter-national Journal of Operations and Production Management, Vol. 25, No. 1, pp. 231-249. google scholar
  • Gürbüz, S. (2019). Sosyal Bilimlerde Aracı, Düzenleyici ve Durumsal Etki Analizleri. Ankara: Seçkin Yayınevi google scholar
  • Hayes, A. F. (2018). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach (2nd ed.). New York,NY: Guilford Press google scholar
  • Jajjaa, M.S.S., Chathaa, K.A. ve Farooqb, S. (2018).Impact of supply chain risk on agility performance: Mediating role of supply chain integration. International Journal of Production Economics 205 (2018) 118-138 google scholar
  • Johnson, W.H.A. ve Filippini, R. (2009) Internal vs. External Collaboration: What Works, Research-Technology Management, 52:3, 15-17, google scholar
  • Kahn, K.B. and Mentzer, J.T. (1996). Logistics and interdepartmental integration. International Journal of Physical Distribution and Logistics Management 26 (8), 6-14. google scholar
  • Kingman-Brundage, J. (1995), “Service mapping: back to basics”, in Glynn, W. and Barnes, J. (Eds), Understanding Services Management,Wiley, Chichester, pp. 119-42. google scholar
  • Koufteros, X., Vonderembse, M. and Jayaram, J. (2005). Internal and external integration for product development: the contingency effects of uncertainty, equivocality, and platform strategy. Decision Sciences 36 (1), 97-133. google scholar
  • Lau, A.K.W., Tang, E. ve Yam, R.C.M. (2010). Effects of supplier and customer integration on product innovation and performance: empirical evidence in Hong Kong manufacturers. J. Prod. Innovat. Manag. 27, 761-777. google scholar
  • Li, G., Yang, H., Sun, L. and Sohal, A.S. (2009). The impact of IT implementation on supply chain integration and performance. International Journal of Production Economics, 120, (1), 125-138 google scholar
  • Meydan, C. H. ve Şeşen, H. (2015). Yapısal eşitlik modellemesi: AMOS uygulamaları, (2.Baskı). Ankara: Detay Yayıncılık. google scholar
  • Morash, E.A., Dröge, C. ve Vickery, S. (1997). Boundary-spanning interfaces between logistics, production, marketing and new product development. International Journal of Physical Distribution and Logistics Management 27 (5/6), 350-369. google scholar
  • Narasimhan, R. ve Kim, S.W. (2001). Information system utilization strategy for supply chain integration. J. Bus. Logist. 22, 51-75. google scholar
  • Pagell, M. (2004). Understanding the factors that enable and inhibit the integration of operations, purchasing and logistics. Journal of Operations Management 22, 459-487. google scholar
  • Rodrigues, A.M., Stank, T.P. and Lynch, D.F. (2004). Linking Strategy, Structure, Process and Performance in Integrated Logistics. Journal of Business Logistics, Vol. 25, No. 2, pp. 65-94. google scholar
  • Salvador, F., Forza, C., Rungtusantham, M. and Choi, T.Y. (2001). Supply Chain Interactions and Time-Related Performances. International Journal of Operations and Production Management, Vol. 21, No. 4, pp. 461-475.) google scholar
  • Sekaran, U. (1992). Research methods for business. Canada: John Wiley ve Sons, Inc. google scholar
  • Stank, T.P., Keller, S.B. ve Daugherty, P.J. (2001). Supplychain Collaboration and Logistical service Performance. Journal of Business Logistics, Vol.22, No.1, p. 29-48 google scholar
  • Waters, D. (2003). Logistics: An Introduction to Supply Chain Management. (1.Baskı). New York: Palgrave Macmillan google scholar
  • Wong, C.Y., Boon-itt, S. and Wong, C.W.Y. (2011). The contingency effects of environmental uncertainty on the relationship between supply chain integration and operational performance. Journal of Operations Management 29 (2011) 604-615 google scholar
  • Wood, D.F., Barone, A.P., Murphy, P.R. and Wardlow, D.L. (2002). International Logistics. (2.nd. Ed). USA: Amacom google scholar
  • Yamak, O. (2001). Üretim Yönetimi (2. Baskı). İstanbul: Sinerji Yayınları google scholar
  • Yeung, A.C.L. (2006). The Impact of Third-Party Logistics Performance on the Logistics and Export Performance of Users: An Empirical Study, Maritime Economics & Logistics, 8, (121-139 google scholar
  • Zhao, X., Huo, B., Selen,W. ve Yeung, J.H.Yç (2011). The impact of internal integration and relationship commitment on external integration, Journal of Operations Management, Volume 29, Issues 1-2, Pages 17-32 google scholar
There are 37 citations in total.

Details

Primary Language Turkish
Subjects Operation
Journal Section Research Article
Authors

Ahmet Çetindaş 0000-0003-2262-4204

Mazlum Çelik 0000-0001-5021-3256

Publication Date August 10, 2023
Submission Date December 14, 2022
Acceptance Date May 14, 2023
Published in Issue Year 2023 Volume: 8 Issue: 1

Cite

APA Çetindaş, A., & Çelik, M. (2023). İç Entegrasyonun Lojistik Hız Ve Güvenirlik Üzerindeki Etkisi: Müşteri Entegrasyonun Aracı Rolü. Journal of Transportation and Logistics, 8(1), 62-72.
AMA Çetindaş A, Çelik M. İç Entegrasyonun Lojistik Hız Ve Güvenirlik Üzerindeki Etkisi: Müşteri Entegrasyonun Aracı Rolü. JTL. August 2023;8(1):62-72.
Chicago Çetindaş, Ahmet, and Mazlum Çelik. “İç Entegrasyonun Lojistik Hız Ve Güvenirlik Üzerindeki Etkisi: Müşteri Entegrasyonun Aracı Rolü”. Journal of Transportation and Logistics 8, no. 1 (August 2023): 62-72.
EndNote Çetindaş A, Çelik M (August 1, 2023) İç Entegrasyonun Lojistik Hız Ve Güvenirlik Üzerindeki Etkisi: Müşteri Entegrasyonun Aracı Rolü. Journal of Transportation and Logistics 8 1 62–72.
IEEE A. Çetindaş and M. Çelik, “İç Entegrasyonun Lojistik Hız Ve Güvenirlik Üzerindeki Etkisi: Müşteri Entegrasyonun Aracı Rolü”, JTL, vol. 8, no. 1, pp. 62–72, 2023.
ISNAD Çetindaş, Ahmet - Çelik, Mazlum. “İç Entegrasyonun Lojistik Hız Ve Güvenirlik Üzerindeki Etkisi: Müşteri Entegrasyonun Aracı Rolü”. Journal of Transportation and Logistics 8/1 (August 2023), 62-72.
JAMA Çetindaş A, Çelik M. İç Entegrasyonun Lojistik Hız Ve Güvenirlik Üzerindeki Etkisi: Müşteri Entegrasyonun Aracı Rolü. JTL. 2023;8:62–72.
MLA Çetindaş, Ahmet and Mazlum Çelik. “İç Entegrasyonun Lojistik Hız Ve Güvenirlik Üzerindeki Etkisi: Müşteri Entegrasyonun Aracı Rolü”. Journal of Transportation and Logistics, vol. 8, no. 1, 2023, pp. 62-72.
Vancouver Çetindaş A, Çelik M. İç Entegrasyonun Lojistik Hız Ve Güvenirlik Üzerindeki Etkisi: Müşteri Entegrasyonun Aracı Rolü. JTL. 2023;8(1):62-7.



The JTL is being published twice (in April and October of) a year, as an official international peer-reviewed journal of the School of Transportation and Logistics at Istanbul University.