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INFORMATION SHARING, AGILITY AND CUSTOMER PERFORMANCE IN SUPPLY CHAINS: A MEDIATING MODEL

Year 2023, Volume: 8 Issue: 2, 134 - 145, 17.10.2023

Ahmet Çetindaş

Abstract

Information sharing in supply chains causes companies to respond faster to environmental changes and thus to perform better. Especially in changing environments, it is necessary to design a more agile and information sharing supply chains to achieve performance. In this study, the effect of information sharing on supply chain agility and customer performance and the effect of supply chain agility on customer performance has been examined. After these effects were found, the mediating role of agility was also evaluated. For this purpose, data were collected from 112 manufacturers in the Gaziantep Organized Industry site and analysed with the process macro method. Analysis results showed that information sharing in supply chains affects supply chain agility, and customer performance and that agility affects customer performance. Analysis results showed also that agility mediates the effect of information sharing on customer performance. The findings showed that companies should design their supply chains agile to achieve customer performance and to achieve agility, companies should share information. Information sharing between companies in the same supply chain makes the changes in demand -which could be changes in the amount or in the product- more predictable.

Keywords

Information Sharing Supply Chain Agility Customer Performance

References

  • Agarwal, A., Ahankar, R., ve Mandal, P. (2006). Effectiveness of information systems in supply chain performance: A system dynamics study. International Journal of Information Systems and Change Management, 1(3), 241–261.
  • Bai, C., Govindan, K., ve Huo, B. (2023). The contingency effects of dependence relationship on supply chain information sharing and agility. The International Journal of Logistics Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJLM-09-2021-0460
  • Bal, J., Wilding, R., ve Gundry, J. (1999). Virtual teaming in the agile supply chain. International Journal of Logistics Management, 10(2), 71–82.
  • Baş, T. (2008). Anket: anket nasıl hazırlanır, uygulanır, değerlendirilir? (5. Baskı). Ankara, Seçkin Yayıncılık.
  • Bayram N. (2013). Yapısal eşitlik modellemesine girişi amos uygulamaları. (2. baski) Ezgi Kitabevi
  • Carr, A.S., ve Kaynak, H. (2007). Communication methods, information sharing, supplier development and performance: an empirical study of their relationships. Int. J. Oper. Prod. Manag. 27, 346–370.
  • Chen, C.-J. (2019). Developing a model for supply chain agility and innovativeness to enhance firms’ competitive advantage. Management Decision, 57(7), 1511-1534. https://doi.org/10.1108/MD-12-2017-1236
  • Christopher, M. (2000). The agile supply chain: Competing in volatile markets. Industrial Marketing Management, 29(1), 37–44. http://dx.doi.org/10.1016/ s0019-8501(99)00110-8
  • DeGroote, S.E. ve Marx, T.G. (2013). The impact of IT on supply chain agility and firm performance: An empirical investigation. International Journal of Information Management, 33, 909–916.
  • Dhaigude, A., ve Kapoor, R. (2017). The mediation role of supply chain agility on supplychain orientation-supply chain performance link. Journal of Decision Systems, 26(3), 275–293.
  • Droge, C., Vickery, S.K., ve Jacobs, M.A. (2012). Does supply chain integration mediate the relationships between product/process strategy and service performance? An empirical study. International Journal of Production Economics, 137(2), 250-262.
  • Du, T.C., Lai, V.S., Cheung, W., ve Cui, X., 2012. Willingness to share information in a supply chain: a partnership-data-process perspective. Inf. Manag. 49(2), 89–98.
  • Fawcett, S.E., Osterhaus, P., Magnan, G.M., Brau, J.C., ve McCarter, M.W. (2007). Information sharing and supply chain performance: the role of connectivity and willingness. Supply Chain Management: An International Journal, 12(5),358-368.
  • Fawcett, S.E., Wallin, C., Allred, C., Fawcett, A.M., ve Magnan, G.M. (2011). Information technology as an enabler of supply chain collaboration: a dynamic capabilities perspective. J. Supply Chain Manag. 47(1), 38–59.
  • Garcia-Dastugue, S., ve Lambert, D. M. (2003). Internet enabled coordination in the supplychain. Industrial Marketing Management, 32(3), 251–263.
  • Gligor, D., Gligor, N., Holcomb, M., ve Bozkurt, S. (2019). Distinguishing between the concepts of supply chain agility and resilience: a multidisciplinary literature review. The International Journal of Logistics Management, 30(2),467-487.
  • Gligor, D.M., Esmark. C.L., ve Holcomb, M.C. (2015). Performance outcomes of supply chain agility: When should you be agile? Journal of Operations Management 33(34), 71–82.
  • Goldman, S. L., Preiss, K., Nagel, R. L., ve Dove, R. (1991). Century manufacturing enterprise strategy: An industry-led view. Bethlehem, PA: Iococca Institute, Lehigh University.
  • Hayes, A. F. (2018). Introduction to mediation, moderation, and conditional process analysis- A regression based approach. (Told D. Little (ed.); Second Edi). New York, The Guilford Press.
  • Huo, B., Zhao, X. ve Zhou, H. (2014). The effects of competitive environment on supply chain information sharing and performance: an empirical study in China. Production and Operations Management, 23(4), 552-569.
  • Inderfurth, K., Sadrieh, A., ve Voigt, G. (2013). The impact of information sharing on supply chain performance under asymmetric information. Production and Operations Management, 22(2), 410-425.
  • Jermsittiparsert, K., ve Rungsrisawat, S. (2019). Impactstrategic sourcing, supplier innovativeness, andinformation sharing on supply chain agility. Humanities & Social Sciences Reviews, 7(4), 132–140. https://doi.org/10.18510/hssr.2019.7418
  • Jiang, B., ve Yang, B. (2018). Quality and pricing decisions in a market with consumer information sharing. Management Science, 65(1), 272-285.
  • Khan, H., ve Wisner, J. D. (2019). Supply chain integration, learning, and agility: Effects on performance. Operations and Supply Chain Management, 12(1), 14–23.
  • Khan, M., Hussain, M., ve Saber, H. (2016). Information sharing in a sustainable supply chain. Int. J. Prod. Econ. 181 (November Part A), 208–214.
  • Kima, M ve Chaib, S. (2017). The impact of supplier innovativeness, information sharing and strategic sourcing on improving supply chain agility: Global supply chain perspective. International Journal of Production Economics, 187, 42–52.
  • Li, G., Lin, Y., Wang, S., ve Yan, H. (2006). Enhancing agility by timely sharing of supply information. Supply Chain Management, 11(5), 425 435. https://doi.org/10.1108/13598540610682444
  • Li, S.X., ve Sandino, T. (2018). Effects of an information-sharing system on employee creativity, engagement, and performance. Journal of Accounting Research, 56(2), 713-747.
  • Li, X., Goldsby, T. J., ve Holsapple, C. W. (2009). Supply chain agility: scale development. International Journal of Logistics Management, 20(3), 408–424.
  • Liu, H., Ke, W., Wei, K. K., ve Hua, Z. (2013). The impact of IT capabilities on firm performance: The mediating roles of absorptive capacity and supply chain agility. Decision Support Systems, 54(3), 1452–1462.
  • McCarthy, I., ve Tsinopoulos, C. (2003). Strategies for agility: an evolutionary and configurational approach. Integrated Manufacturing Systems, 14(2), 103–113.
  • Overby, E., Bharadwaj, A., ve Sambamurthy, V. (2006). Enterprise agility and the enabling role ofinformation technology. European Journal of Information Systems, 15(2), 120–131.
  • Prajogo, D., ve Olhager, J. (2012). Supply chain integration and performance: the effects of long-term relationships, information technology and sharing, and logistics integration. International Journal of Production Economics, 135(1), 514-522.
  • Sekaran, U. (1992). Research methods for business. Canada: John Wiley ve Sons, Inc.
  • Srinivasan, K., Kekre, S., ve Mukhopadhyay, T. (1994). Impact of electronic data interchange technology on JIT shipments. Management Science 40 (October), 1291–1305.
  • Swafford, P.M., Ghosh, S., ve Murthy, N. (2008). Achieving supply chain agility through IT integration and flexibility. Int. J. Prod. Econ., 116, 288-297.
  • Swafford, P.M., Ghosh, S., ve Murthy, N. (2006). The antecedents of supply chain agility of a firm: scale development and model testing. Journal of Operations Management, 24(2), 170-188.
  • Tse, Y. K., Zhang, M., Akhtar, P., and MacBryde, F. (2016). Embracing supply chain agility: An investigation in the electronics industry. J Supply Chain Manag 21(1), 140–156.
  • Um, J., Lyons, A., Lam, H.K.S., Cheng, T.C.E., ve Dominguez-Pery, C. (2017). Product variety management and supply chain performance: A capability perspective on their relationships and competitiveness implications. International Journal of Production Economics. Volume 187, May 2017, 15-26.
  • van Hoek, R. I., Harrison, A., ve Christopher, M. (2001). Measuring agile capabilities in the supply chain. International Journal of Operations and Production Management, 21(1/2), 126–147.
  • van Oosterhout, M., Waarts, E., ve van Hillegersberg, J. (2006). Change factors requiring agility and implications for IT. European Journal of Information Systems, 15(2), 132–145.
  • Vickery, S. K., Droge, C., Setia, P. ve Sambamurthy, V. (2010). Supply chain information technologies and organisational initiatives: Complementary versus independent effects on agility and firm performance. International Journal of Production Research, 48(23), 7025–7042.
  • Wei, S., Ke, W., Liu, H., ve Wei, K.K. (2020). Supply chain information integration and firm performance: are explorative and exploitative IT capabilities complementary or substitutive?, Decision Sciences, 51(3), 464-499.
  • Wong, C.Y., Boon-Itt, S., ve Wong, C.W. (2011). The contingency effects of environmental uncertainty on the relationship between supply chain integration and operational performance. Journal of Operations Management, 29(6), 604-615.
  • Yang, J. (2014). Supply chain agility: Securing performance for Chinese manufacturers. J. Production Economics 150: 104–113.
  • Yıldız B., ve Çetindaş A. (2018). Stratejik kaynak kullanımının firma performansı üzerindeki etkisinde tedarik zinciri çevikliğinin aracı rolü. BMIJ, (2018), 6(4): 878-897
  • Yıldız, B., ve Çetindaş, A. (2020). Tedarik zinciri entegrasyonunun firma performansı üzerindeki etkisinde tedarik zinciri esnekliği ve tedarik zinciri çevikliğinin aracı rolü. Verimlilik Dergisi, 3, 175–199.
  • Yusuf, Y., Sarhadi, M., ve Gunasekaran, A. (1999). Agile manufacturing: the drivers, concepts and attributes. International Journal of Production Economics, 62(1/2), 33–43.
  • Zhang, M., Lettice, F., Chan, H.K., ve Nguyen, H.T. (2016). Supplier integration and firm performance: the moderating effects of internal integration and trust. The Management of Operations, 29(10), 802-8013.

TEDARİK ZİNCİRLERİNDE BİLGİ PAYLAŞIMI, ÇEVİKLİK VE MÜŞTERİ PERFORMANSI: BİR ARACILIK MODELİ

Year 2023, Volume: 8 Issue: 2, 134 - 145, 17.10.2023

Ahmet Çetindaş

Abstract

Tedarik zincirlerinde bilgi paylaşımı, şirketlerin çevresel değişimlere daha hızlı tepki vermesine ve dolayısıyla daha iyi performans göstermesine neden olmaktadır. Özellikle değişken çevrelerde, performans elde etmek için daha çevik ve daha çok bilgi paylaşımı yapılan tedarik zincirleri tasarlamak gerekmektedir. Bu çalışmada bilgi paylaşımının tedarik zinciri çevikliği ve müşteri performansı üzerindeki etkisi ve tedarik zinciri çevikliğinin bu etkide ki aracılık rolü incelenmiştir. Bu etkiler bulunduktan sonra çevikliğin aracı rolü de değerlendirilmiştir. Bu amaçla Gaziantep Organize Sanayi sitesinde bulunan 112 üreticiden veri toplanmış ve süreç Process Macro yöntemi ile analiz edilmiştir. Analiz sonuçları, tedarik zincirlerinde bilgi paylaşımının tedarik zinciri çevikliğini ve müşteri performansını, ayrıca çevikliğin de müşteri performansını etkilediğini göstermiştir. Analiz sonuçları, çevikliğin bilgi paylaşımının müşteri performansı üzerindeki etkisine aracılık ettiğini de göstermiştir. Bulgular, şirketlerin müşteri performansına ulaşmak ve çevikliğe ulaşmak için tedarik zincirlerini çevik tasarlamaları gerektiğini, şirketlerin bilgi paylaşması gerektiğini göstermiştir. Aynı tedarik zincirindeki şirketler arasında bilgi paylaşımı, talepteki -miktarda veya üründe olabilecek- değişmeleri daha öngörülebilir hale getirmektedir.

Keywords

Bilgi Paylaşımının Tedarik Zinciri Çevikliği Müşteri Performansı

References

  • Agarwal, A., Ahankar, R., ve Mandal, P. (2006). Effectiveness of information systems in supply chain performance: A system dynamics study. International Journal of Information Systems and Change Management, 1(3), 241–261.
  • Bai, C., Govindan, K., ve Huo, B. (2023). The contingency effects of dependence relationship on supply chain information sharing and agility. The International Journal of Logistics Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJLM-09-2021-0460
  • Bal, J., Wilding, R., ve Gundry, J. (1999). Virtual teaming in the agile supply chain. International Journal of Logistics Management, 10(2), 71–82.
  • Baş, T. (2008). Anket: anket nasıl hazırlanır, uygulanır, değerlendirilir? (5. Baskı). Ankara, Seçkin Yayıncılık.
  • Bayram N. (2013). Yapısal eşitlik modellemesine girişi amos uygulamaları. (2. baski) Ezgi Kitabevi
  • Carr, A.S., ve Kaynak, H. (2007). Communication methods, information sharing, supplier development and performance: an empirical study of their relationships. Int. J. Oper. Prod. Manag. 27, 346–370.
  • Chen, C.-J. (2019). Developing a model for supply chain agility and innovativeness to enhance firms’ competitive advantage. Management Decision, 57(7), 1511-1534. https://doi.org/10.1108/MD-12-2017-1236
  • Christopher, M. (2000). The agile supply chain: Competing in volatile markets. Industrial Marketing Management, 29(1), 37–44. http://dx.doi.org/10.1016/ s0019-8501(99)00110-8
  • DeGroote, S.E. ve Marx, T.G. (2013). The impact of IT on supply chain agility and firm performance: An empirical investigation. International Journal of Information Management, 33, 909–916.
  • Dhaigude, A., ve Kapoor, R. (2017). The mediation role of supply chain agility on supplychain orientation-supply chain performance link. Journal of Decision Systems, 26(3), 275–293.
  • Droge, C., Vickery, S.K., ve Jacobs, M.A. (2012). Does supply chain integration mediate the relationships between product/process strategy and service performance? An empirical study. International Journal of Production Economics, 137(2), 250-262.
  • Du, T.C., Lai, V.S., Cheung, W., ve Cui, X., 2012. Willingness to share information in a supply chain: a partnership-data-process perspective. Inf. Manag. 49(2), 89–98.
  • Fawcett, S.E., Osterhaus, P., Magnan, G.M., Brau, J.C., ve McCarter, M.W. (2007). Information sharing and supply chain performance: the role of connectivity and willingness. Supply Chain Management: An International Journal, 12(5),358-368.
  • Fawcett, S.E., Wallin, C., Allred, C., Fawcett, A.M., ve Magnan, G.M. (2011). Information technology as an enabler of supply chain collaboration: a dynamic capabilities perspective. J. Supply Chain Manag. 47(1), 38–59.
  • Garcia-Dastugue, S., ve Lambert, D. M. (2003). Internet enabled coordination in the supplychain. Industrial Marketing Management, 32(3), 251–263.
  • Gligor, D., Gligor, N., Holcomb, M., ve Bozkurt, S. (2019). Distinguishing between the concepts of supply chain agility and resilience: a multidisciplinary literature review. The International Journal of Logistics Management, 30(2),467-487.
  • Gligor, D.M., Esmark. C.L., ve Holcomb, M.C. (2015). Performance outcomes of supply chain agility: When should you be agile? Journal of Operations Management 33(34), 71–82.
  • Goldman, S. L., Preiss, K., Nagel, R. L., ve Dove, R. (1991). Century manufacturing enterprise strategy: An industry-led view. Bethlehem, PA: Iococca Institute, Lehigh University.
  • Hayes, A. F. (2018). Introduction to mediation, moderation, and conditional process analysis- A regression based approach. (Told D. Little (ed.); Second Edi). New York, The Guilford Press.
  • Huo, B., Zhao, X. ve Zhou, H. (2014). The effects of competitive environment on supply chain information sharing and performance: an empirical study in China. Production and Operations Management, 23(4), 552-569.
  • Inderfurth, K., Sadrieh, A., ve Voigt, G. (2013). The impact of information sharing on supply chain performance under asymmetric information. Production and Operations Management, 22(2), 410-425.
  • Jermsittiparsert, K., ve Rungsrisawat, S. (2019). Impactstrategic sourcing, supplier innovativeness, andinformation sharing on supply chain agility. Humanities & Social Sciences Reviews, 7(4), 132–140. https://doi.org/10.18510/hssr.2019.7418
  • Jiang, B., ve Yang, B. (2018). Quality and pricing decisions in a market with consumer information sharing. Management Science, 65(1), 272-285.
  • Khan, H., ve Wisner, J. D. (2019). Supply chain integration, learning, and agility: Effects on performance. Operations and Supply Chain Management, 12(1), 14–23.
  • Khan, M., Hussain, M., ve Saber, H. (2016). Information sharing in a sustainable supply chain. Int. J. Prod. Econ. 181 (November Part A), 208–214.
  • Kima, M ve Chaib, S. (2017). The impact of supplier innovativeness, information sharing and strategic sourcing on improving supply chain agility: Global supply chain perspective. International Journal of Production Economics, 187, 42–52.
  • Li, G., Lin, Y., Wang, S., ve Yan, H. (2006). Enhancing agility by timely sharing of supply information. Supply Chain Management, 11(5), 425 435. https://doi.org/10.1108/13598540610682444
  • Li, S.X., ve Sandino, T. (2018). Effects of an information-sharing system on employee creativity, engagement, and performance. Journal of Accounting Research, 56(2), 713-747.
  • Li, X., Goldsby, T. J., ve Holsapple, C. W. (2009). Supply chain agility: scale development. International Journal of Logistics Management, 20(3), 408–424.
  • Liu, H., Ke, W., Wei, K. K., ve Hua, Z. (2013). The impact of IT capabilities on firm performance: The mediating roles of absorptive capacity and supply chain agility. Decision Support Systems, 54(3), 1452–1462.
  • McCarthy, I., ve Tsinopoulos, C. (2003). Strategies for agility: an evolutionary and configurational approach. Integrated Manufacturing Systems, 14(2), 103–113.
  • Overby, E., Bharadwaj, A., ve Sambamurthy, V. (2006). Enterprise agility and the enabling role ofinformation technology. European Journal of Information Systems, 15(2), 120–131.
  • Prajogo, D., ve Olhager, J. (2012). Supply chain integration and performance: the effects of long-term relationships, information technology and sharing, and logistics integration. International Journal of Production Economics, 135(1), 514-522.
  • Sekaran, U. (1992). Research methods for business. Canada: John Wiley ve Sons, Inc.
  • Srinivasan, K., Kekre, S., ve Mukhopadhyay, T. (1994). Impact of electronic data interchange technology on JIT shipments. Management Science 40 (October), 1291–1305.
  • Swafford, P.M., Ghosh, S., ve Murthy, N. (2008). Achieving supply chain agility through IT integration and flexibility. Int. J. Prod. Econ., 116, 288-297.
  • Swafford, P.M., Ghosh, S., ve Murthy, N. (2006). The antecedents of supply chain agility of a firm: scale development and model testing. Journal of Operations Management, 24(2), 170-188.
  • Tse, Y. K., Zhang, M., Akhtar, P., and MacBryde, F. (2016). Embracing supply chain agility: An investigation in the electronics industry. J Supply Chain Manag 21(1), 140–156.
  • Um, J., Lyons, A., Lam, H.K.S., Cheng, T.C.E., ve Dominguez-Pery, C. (2017). Product variety management and supply chain performance: A capability perspective on their relationships and competitiveness implications. International Journal of Production Economics. Volume 187, May 2017, 15-26.
  • van Hoek, R. I., Harrison, A., ve Christopher, M. (2001). Measuring agile capabilities in the supply chain. International Journal of Operations and Production Management, 21(1/2), 126–147.
  • van Oosterhout, M., Waarts, E., ve van Hillegersberg, J. (2006). Change factors requiring agility and implications for IT. European Journal of Information Systems, 15(2), 132–145.
  • Vickery, S. K., Droge, C., Setia, P. ve Sambamurthy, V. (2010). Supply chain information technologies and organisational initiatives: Complementary versus independent effects on agility and firm performance. International Journal of Production Research, 48(23), 7025–7042.
  • Wei, S., Ke, W., Liu, H., ve Wei, K.K. (2020). Supply chain information integration and firm performance: are explorative and exploitative IT capabilities complementary or substitutive?, Decision Sciences, 51(3), 464-499.
  • Wong, C.Y., Boon-Itt, S., ve Wong, C.W. (2011). The contingency effects of environmental uncertainty on the relationship between supply chain integration and operational performance. Journal of Operations Management, 29(6), 604-615.
  • Yang, J. (2014). Supply chain agility: Securing performance for Chinese manufacturers. J. Production Economics 150: 104–113.
  • Yıldız B., ve Çetindaş A. (2018). Stratejik kaynak kullanımının firma performansı üzerindeki etkisinde tedarik zinciri çevikliğinin aracı rolü. BMIJ, (2018), 6(4): 878-897
  • Yıldız, B., ve Çetindaş, A. (2020). Tedarik zinciri entegrasyonunun firma performansı üzerindeki etkisinde tedarik zinciri esnekliği ve tedarik zinciri çevikliğinin aracı rolü. Verimlilik Dergisi, 3, 175–199.
  • Yusuf, Y., Sarhadi, M., ve Gunasekaran, A. (1999). Agile manufacturing: the drivers, concepts and attributes. International Journal of Production Economics, 62(1/2), 33–43.
  • Zhang, M., Lettice, F., Chan, H.K., ve Nguyen, H.T. (2016). Supplier integration and firm performance: the moderating effects of internal integration and trust. The Management of Operations, 29(10), 802-8013.
There are 49 citations in total.

Details

Primary Language Turkish
Subjects Strategy, Production and Operations Management
Journal Section Makaleler
Authors

Ahmet Çetindaş 0000-0003-2262-4204

Publication Date October 17, 2023
Submission Date September 7, 2023
Published in Issue Year 2023Volume: 8 Issue: 2

Cite

APA Çetindaş, A. (2023). TEDARİK ZİNCİRLERİNDE BİLGİ PAYLAŞIMI, ÇEVİKLİK VE MÜŞTERİ PERFORMANSI: BİR ARACILIK MODELİ. Türk Sosyal Bilimler Araştırmaları Dergisi, 8(2), 134-145.